Customer Service

A: Subscribers to our overseas emergency medical evacuation & repatriation support service receive assistance if an unexpected situation arises and an emergency patient requires treatment unavailable at a local hospital while abroad. We arrange transportation to a suitable hospital where treatment is available.

A: In the event of an urgent medical situation while traveling or staying abroad, language barriers may pose communication challenges with local medical professionals. To address this, our Emergency Medical Situation Headquarters (HQ) offers English medical interpretation services over the phone. This service is designed to assist customers experiencing communication difficulties in emergency scenarios, ensuring effective communication with local medical specialists.

A: Here's how to utilize our Emergency Medical Situation Headquarters, available 24/7, 365 days a year

Emergency Medical Situation Headquarters: +82-2-567-1999

If you experience a sudden emergency while abroad, please inform us of your current condition, local hospital contact information, name, service subion number, etc. Our nurses and coordinators will liaise with the local hospital to relay medical reports to WorldwideCare's professional doctors. The medical team will review the medical report and make a medical judgment only on the need for overseas emergency medical evacuation & repatriation.

A: Our overseas emergency medical evacuation & repatriation support service covers only the costs associated with emergency medical transfer and repatriation for patients; therefore, search and rescue costs are not included.

A: For subscribers of our overseas emergency medical evacuation service, if an emergency involves a child under 15 requiring repatriation due to inability to care for them, one economy class one-way airfare will be provided for one accompanying relative returning with the child. This benefit applies exclusively to subscribers of the overseas emergency medical evacuation support service for both parent and child.

A: In the event of a sudden emergency resulting in hospitalization exceeding four days, we provide one economy class one-way airfare for a caregiver and accommodation expenses up to 600,000 KRW.

A: In the unfortunate event of a subscriber's sudden death, we cover necessary expenses for repatriation of the deceased, up to a limit of 20 million won. This includes the costs required to return the deceased from the place of death to their home country, excluding funeral expenses.

A: While travel insurance typically covers medical treatment expenses, it often provides minimal coverage for medical evacuation and lacks provision for on-site medical attention during transfer and repatriation. Additionally, travel insurancemay require hospital stays of 7 or 14 days, and out-of-pocket expenses for emergency medical evacuation can be substantial. In contrast, WorldWideCare's overseas emergency medical evacuation service ensures medical transfer and repatriation regardless of hospital stay duration. Medical decisions for emergency evacuation& repatriation are made by professional doctors based on clinical judgment, and medical staff accompany the patient, providing intensive care throughout the process. By combining domestic insurance with WorldWideCare's comprehensive overseas emergency medical evacuation support service, subscribers benefit from comprehensive coverage in both scenarios.

A: Our overseas emergency medical evacuation & repatriation support service is available globally, including regions designated as high-risk areas with travel advisories from the Ministry of Foreign Affairs. However, logistical challenges may arise when deploying emergency medical teams to such high-risk countries, potentially affecting response times or service availability. Additionally, countries subject to economic sanctions by the United States and Europe may impose restrictions on the provision of our services based on their internal policies and circumstances.